When we choose to commit our hard-earned money on a new product, we as consumers would expect the product to work flawlessly. Then again, unforeseen things would still happen and that’s where warranty kicks in, where the brand would stand in to solve the issue.
As part of Lenovo’s commitment to customer centricity, the introduction of Lenovo PremiumCare on top of the Standard Limited Warranty is an added option for customers who want a wider range of technical support.
Starting from now until 15 July 2018, customers who purchase any Lenovo consumer notebooks and desktops in-store are eligible to upgrade their Standard Limited Warranty to Lenovo PremiumCare (worth RM288) from as low as RM19.90.
List of eligible devices:
- Upgrade one-year worth of Lenovo PremiumCare Warranty at RM19.90 (Original price – RM249.00)
- Lenovo IdeaPad 310, Lenovo IdeaPad 310S, Lenovo IdeaPad 320
- Lenovo IdeaPad 510, Lenovo IdeaPad 510S, Lenovo IdeaPad 520
- Lenovo IdeaPad 710S, Lenovo IdeaPad 720S
- Upgrade two-year worth of Lenovo PremiumCare Warranty at RM49.90 (Original price – RM379.00)
- Lenovo Yoga 520, Lenovo Yoga 720, Lenovo Yoga 920
- Lenovo Legion Y520, Lenovo Legion Y720, Lenovo Legion Y920
Below is a list of services for Lenovo PremiumCare:
- 24/7 Call Centre: Address any of their technical issues with the Lenovo PremiumCare Call Centre, including national public holidays.
- Over-The-Phone Troubleshooting: Lenovo Vantage is a troubleshooting support application which improves WiFi security and is able to run device diagnostics.
- Box to Boot Support: Technicians can help to provide assistance such as setting up Internet browsers, installing software and ensuring the operating system is compatible and perform necessary software updates.
- Annual PC Health Check: The service consists of a series of detailed checks with Lenovo’s tune-up tool, optimizing operating systems, calibrate memory management and other critical updates that customers may not consistently do on their own.
Lenovo PremiumCare vs Standard Limited Warranty
What has really caught our attention is the on-site repair service which previously only available for business clients. We certainly hope that Lenovo would trickle-down this service and make it available even for the Standard Limited Warranty. Until then, more information on the new Lenovo PremiumCare is available over at Lenovo Malaysia site.