Alibaba.com has rolled out its new Performance Guaranteed Package, an initiative aimed at helping newly onboarded Malaysian small and medium-sized enterprises (SMEs) strengthen their presence in the global B2B e-commerce market.
The program focuses on boosting buyer confidence, enhancing product visibility, and delivering measurable export results amidst Malaysia targeting RM1.65 trillion in e-commerce transactions by 2025 under the National e-Commerce Strategic Roadmap (NESR) led by MDEC. Designed for SMEs transitioning to online export models, the package offers guaranteed product exposure during the first 90 days, free product optimization services, priority training, and assurance measures like refunds or extended service periods if KPIs are not achieved.
Rocky Lu, Head of Malaysia Business at Alibaba.com, said the package goes beyond a promotional offer, describing it as a results-oriented pathway that helps Malaysian suppliers build resilience and accelerate their presence in global trade.
