ASUS Malaysia is introducing its new ‘4A Guarantee’ initiative, aimed at enhancing customer service and after-sales support.
This 4A Guarantee program encompasses four key areas, namely “Assured Quality,” “Always-on Support,” “All-around Coverage,” and “Added-value Experience.”
The first aspect, “Assured Quality,” involves subjecting all laptops to rigorous military-grade testing to ensure they meet stringent durability standards.
They are also committed to providing round-the-clock customer support, regardless of the time zone through the “Always-on Support” guarantee. On the other hand, “All-around Coverage” is achieved through the availability of over 300 local drop-off points for physical repairs.
Lastly, the “Added-value Experience” focuses on personalization by offering additional options on top of the standard 2-year International Warranty. Furthermore, customers benefit from an extra 1-year Perfect Warranty during the first year of their laptop purchase. This warranty covers labor and 20% of replacement parts for customer-induced damages, with full coverage for accidents.
Here’s the full set of info that you can get into in case you’re the guy who likes to read through all the details (Good practice by the way, don’t stop doing it).
Package | Global Warranty | Local On-Site Service | Price (Consumer Model, Gaming Model, ProArt Studiobook Model) |
2-year Perfect Warranty Plus | 2-year | N/A | RM99/RM199/RM199 |
3-year Extended Warranty | 3-year | RM199/RM399/RM599 | |
3-year On-Site Service | 3-year | R299/RM499/RM699 | |
Perfect Warranty Details | |||
Package | Coverage / Repair Frequency | Parts Cost | Labor Charge |
2-year Perfect Warranty Plus | 2-year / 2 Times (Once per year) | Free | Free |
3-year Extended Warranty | 1-year / 1 Time | 20% Paid by Customer | Paid by Customer |
3-year On-Site Service | 1-year / 1 Time | ||
Here’s what the Business Development Manager of ASUS Malaysia, Lenny Lin, has to say about the new program.
“At ASUS, customer satisfaction is our utmost priority. We recognize that customers seek ultimate peace of mind when investing in technology products. That is why we are committed to upholding the position of being the No.1 in Quality and Service, represented by our “4A Guarantee”. With this comprehensive assurance, customers can rely on ASUS with absolute confidence and ease, knowing they are in trusted hands throughout their journey with us,”
